Social Work professional Capability Framework
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38216 Downloads I Published: 19 Dec ,2017
I am currently working as a health and social care worker in Care UK group which is the largest independent service provider of health and social care. Since 1986, they have been delivering best quality of health care services to their patients. It has more than 110 care homes across United Kingdom which has thousands of workers whose aim is to satisfy their patients by them with providing highly standard care services. Mission of Care UK group is to make life of people healthier with learning disabilities by understanding their needs related to health and social care. To attain this goal they are focused on adopting innovative care techniques by rendering them better services to their patients. They are also focused on ensuring welfare of society and nation by enabling people to live independent and healthier. Further, I am working in a group which has major aim to provide additional services related to diagnostics facilities, treatment centers, walk-in centers and GP practices.
As health and social care worker in mental health recovery team, I am responsible for observing and understanding the needs of patients who are facing the issues related to learning disabilities. In mental cases, following symptoms such as adjustment disorder, post-natal depressions, psychotic depression, anxiety and borderline personality disorder are integrated with service users. Therefore, it is required for me to evaluate the nature of service users for dealing effectively with such types of disorders. Further, I am responsible for giving proper care and support to such kind of patients because they are come into the category of NEET which are not in education, employment and training. Working with such people is very challenging task for me to handle their emotions when they hurt, separating from relatives or perceiving a threat. However, it is the liability of me to provide equal attention to all service user for reducing the chances of conflict.
Moreover, I am focused on considering the plans and policies made by the organization at the time of delivering my duties and responsibilities. Availability of proper planning assists me to take appropriate decisions regarding to provide better care services to all of them. With performing duties in a better way, my role is to inform about the needs and expectations of service users to the manager. By understanding their learning needs, management will be able to render them better services according to their requirement. On the other hand, another major responsibility is to treat well with service users in order to satisfy them in an effectual manner. Good behavior with patients necessary as it is helpful in dealing with the issues of leaning disabilities of service users in very less time. Moreover, my role is to provide equal services to all types of patients without any discrimination and conflicts.
According to the professional capabilities framework, enhancing their knowledge and education is essential for development and growth of social care worker. For this, I am focusing on understanding factors such as social, psychological, spiritual, culture and physical which affect the development of human being as well as plays major roles in treatment of patients with learning disabilities. These factors are also considered by government of United Kingdom at the time of making laws and legislation which are related with safety of patients and service users. Therefore, understanding these factors is beneficial for group in properly coordinating with regulations of government. By identifying these factors, I will be able to enhance my skills related to observation and evaluation. With observation skills, it is also helpful for me to develop my research skills which can be used by me to understand the needs of patients related to learning in an effective manner. It is the best opportunity for me to work as a social care worker for enhancing my knowledge and skills regarding treatment and technology.
Care UK group is focused on adopting new technology and machinery for providing better services to their patients in order to reduce learning disabilities. It also assist me in enhancing education related to new trends of machinery and technology available within the market. On the same side, it is helpful for improving my skills in providing better treatment to learning disabled service users in an effective manner. Clear understanding of medical resources can help me to cure disease of my family members as well as relatives. In health care organization, there must be effective communication between workers and patients. Availability of effective communication leads to enhance the skills of service users in the respect of learning. Therefore, proper training is provided by the management in improving our communication skills. By enhancing these skills, I can properly communicate with patients and their relatives who are from different culture and languages. With professional development, good communication and better coordination is also helpful for my personal growth.
Furthermore, for me it is beneficial as it will help in improving my skill related to coordination; because better coordination is must necessary to deal with such kind of patients who are learning abilities such as in reading, writing and understanding. In this manner, management always tries to adopt best method to increase coordination among human resources as well as between employees and management. Working in this group is also helpful for enhancing my skills related to treat well with customers. By improving these skills, I will be able to properly interact with different types of people in an effective manner. In Care UK group, it is necessary for employees to provide friendly environment to patients by treating them in an appropriate manner. This role of human resource is beneficial for me in developing my interpersonal skill in a better way.
For understanding the needs of patients with learning disabilities along with providing better services to them, management of group focuses on adopting following theories such as system theory, social learning theory, psychosocial development theory, and psychodynamic theory as well as rational choice theory as this will help me in maximizing knowledge, skills and abilities. These theories include system theory which describes that, understanding the behavior of human is a complex process. According to this theory, it is essential to focus on individual's needs, expectations, rewards and attributes for making an appropriate system. Further, it states that issue of an individual has impact on all family members. With the help of this theory, I will be able to understand the needs of patients and their relatives related to health and care services. For better understanding, I need to enhance my observation and research skills effectively. In order to satisfy expectation of service users, it is essential for me to adopt innovative methods that lead to develop my skills related to creativity and innovative.
Before applying any concept at workplace it is essential for management to provide proper learning to their human resources. For that, Care UK group is focused on adopting the theory of social learning which aim to enhance learning skills of employees. This theory is also beneficial for me in improving my learning skills related to understand the needs of patients with learning disabilities. Learning is effective for the development of human in the terms of personal and professional.
Furthermore, psychosocial development theory describes the following factors that need to be considered by the manager of group such as hope, will, purpose, competence, fidelity, love, care and wisdom. By considering these factors, I will be will understand the expectations of service users according to their age. Psychodynamic theory is also considered by the organization which is helpful for me in developing my personality in an effective manner; Moreover, rational choice theory assists in developing my skill related to decision making, as this theory suggests analyzing costs and benefits before taking any action.
Moreover, attachment theory is also used by me which is a psychological model focused on describing the mechanics for the development of interpersonal relationship between individuals. By considering this theory, it is the responsibility of me to assess and understand the nature of service users in order to develop better relationship with them. Further, this theory influence me to conduct sensitive assessment and developing human practices in a sophisticated manner. According to this theory, it is necessary for me to enhance my knowledge regarding the emotions of human being which are vary from one situation to another.
Along with theories, there are following models such as problem solving, task-centered practice, narrative therapy, cognitive behavioral therapy and crisis intervention model which help me in meeting goals of service users by enhancing my skills and abilities. According to problem solving theory, there must be effective communication between workers and service users. For that, management needs to take feedback from patients and their relatives for understanding their issues and problems. After identifying problems, it is required to take corrective actions for resolving these loopholes. With the help of this model, I can improve my ability of problem solving and decision making. Further, it is stresses on enhancing my interaction skill.
Task centered practice is also an essential model in understanding the needs of service users. According to this model, management needs to take suggestions from their patients and relatives before making their strategies. By considering this model, organization will be able to improve its quality of services according to expectations of service users. According to narrative therapy, it is important for social workers to encourage patients to fight with learning disabilities by narrating the stories of other patients. With the help of this model, I can improve my motivational skill that is the most essential to improve the skills and abilities of service users related to learning.
Cognitive behavioral therapy is also an effective model which must be considered by social care worker at the time of treating patients. According to this theory, workers need to maintain effective relationship between the thoughts, feelings and behavior of patients because they are dealing with such king of mentally challenged people. Along with this, workers are required to involve the emotions at the time of providing care services as this will aid in increasing my skill related to friendliness, open minded and positive attitude. Furthermore, crisis intervention model includes seven stages such as assessing the need of safety, rapport building, identifying problems, addressing feelings, generating alternatives, preparing action plan and following up. This model helps Care UK group to overcome their issues and problems related to workplace. With the help of this model, I will enhance my knowledge and skills related to problem solving, problem identification, observation, research and decision making.
With the enhancement of all these skills and abilities, I will be able to fulfill my responsibilities towards welfare of society, human being and nation. At the same side, I can also use this knowledge for curing disease of my family members, communities as well as other people. Enhancement of these all skills and abilities is helpful for me to understand the needs of service users related to learning in a proper manner as well as it assists me to make appropriate plans for fulfilling these needs.
In order to maintain the reputation of Care UK group, it is significant for providing quality of health care services to service users with learning disability. In this manner, I am responsible for identifying learning needs and expectations of patients. However, my responsibility is to fulfill their needs and requirements by taking proper actions. In order to take appropriate action, I have to submit an appropriate report in the front of management for their last approval. Furthermore, it is also necessary for me to evaluate effectiveness of all business practices related to care services as this will help in identifying issues and problems prevailing within the environment. Identification of issues will assist me in adopting innovative ideas to resolve these problems in a very quick manner.
At the time of selecting ideas and strategies, it is important for me to ensure the welfare of physical and mental patients with learning disability. In this manner, I am responsible for following laws and legislation of government. These legislations are related to health and safety act, employment act, anti-discrimination act, occupier liability act, equality act and care act. In accordance to care act, it is the liability of me to provide proper support to service users in performing their regular activities. Along with this, it is the responsibility of me to understand the needs of them related to care services. By considering the equality Act, I am responsible for rendering the equal treatment of all service users without any discrimination. Further, health and safety act is the most essential for me to be considered for ensuring the security of learning disabled patients.
However, community care act is followed by me and the management of my organization. According to this act, it is the responsibility of my organization to provide proper care and support to those people who are suffering from learning disability, mental illness and physical disability. By providing care services, our organization includes the aim of promoting individuals to live their life with dignity and independently. Considering laws and regulation of government is beneficial for me in creating positive image of group among public as well as it will help in enhancing trust of patients. Furthermore, I am responsible for maintaining proper communication and coordination among workers. For better communication, I am focused on providing training to enhance their communication skills. On the other hand, organizing parties and activities are beneficial in developing proper coordination among employees.
As a health care worker, I am responsible for informing people about symptoms, precautions and solutions of disease which is necessary for the welfare of general public. This general awareness results in improving reputation of group as well as increasing number of patients. As per the recent scenario of market, marketing is very necessary for success of business. In this manner, it is essential for me to ensure effectiveness of information provided to people about care services through advertisement. This information must be accurate and reliable. Along with this, for me it is necessary to eliminate the chances of mis-communication and misconduct at workplace.
Furthermore, it is my responsibility to involve all workers in the decision making process because it is helpful in fulfilling goals and objectives of organization in a quick manner along with enhancing level of worker loyalty and satisfaction. With the help of this method, I will be able to reduce ratio of employee turnover and minimizing the chances of conflicts. Along with this, it is my responsibility to protect the rights of individuals as well as promote interests of people. Moreover, I am responsible for ensuring the behavior of workers with service users. This behavior must be ethical and according to the laws of government. One of my major responsibilities is to maintain relationship between workers and patients. In this manner, I am focused on providing proper guidance to employees by adopting methods of leadership.
In today's competitive world, it is essential for management of business to modify their policies and strategies for enhancing their development and growth. In this manner, it is required for them to ensure effectiveness of their services provided to patients with learning disabilities. To make it possible, feedback and survey are most appropriate method which can be used by the management of Care UK group. By considering this, business will be able to identify their straights and weaknesses. Identification of weaknesses is helpful for business entity in improving their quality of services by taking corrective decisions. On the other side, organization can develop its core competencies by evaluating their strengths.
As per the recent scenario of market, there is an opportunity for management to expand their business in an international market. In this manner, they can take help of methods such as merger and mulch-agency which are helpful in enhancing their services as well as their profitability. By increasing their profitability, management can invest that amount for the better enhancement of society, nation and human being. It is essential for Care UK group to provide proper information in their marketing campaign because lack of information leads to turn attention of service users towards the competitors of organization.
Furthermore, system of taking feedback from patients is not appropriate as it increases the dissatisfaction of service users and their relatives. Therefore, it is required for organization to recruit an expert supervisor who should be responsible for maintaining relationship with patients and their relatives. For that, he needs to identify their problems and issues related to learning disability through face to face communication. In order to get feedback from outsiders, management needs to develop a feedback system on their official websites. In this software, management is required to include an option of changing language which will be helpful in communicating with people of different languages and culture in an effectual manner.
Moreover, it is mostly needed for Care UK group to maintain quality of their services because it put their huge impact on the health and safety of patients. For that, they need to adopt best quality of machinery, equipment and technology. However, it is also essential for them to provide proper training to their staff to work effectively with new equipment and machinery. Along with this, there is essential to provide positive environment to service users and workers. Positive environment is helpful for improving learning skills of patients as well as beneficial for the productivity of staff. In the case of workers, motivation, performance appraisal, bonus, incentives, promotion and encouragement are most important tools that can be used by the management to provide better environment to their employees. In order to provide positive environment to patients, workers needs to behave ethically with them. Therefore, Care UK group needs to provide proper training to their human resources for understanding the needs of service users in an effective manner. With adopting changes, it is also necessary for business to manage and monitor the modifications on time to time. Along with this, it is also needed to inform public about the availability of new changes as well as services.
Now days, leadership is one of the important functions of business management that helps organization in fulfilling their goals and objectives in an effectual manner. It is helpful for enhancing the productivity and development of human resources. In order to provide proper services to patients with learning disability, I am responsible for guiding and directing my junior staff. For proper guidance, it is essential for me to understand their strengths and weaknesses. To attain this, monitoring is the best way which will help me in evaluating the loopholes in performance of human resources. Monitoring is the method of supervision which compares actual performance of workers with standard performance set by management. With the help of this comparison, Care UK group will be able to examine issues and problems in its performance. After identifying loopholes, I took corrective actions to overcome issues and problems in the performance of employees.
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For better leadership, I need to adopt best style of leadership and management according to the situation at workplace. Different styles are helpful for enhancing different skills and abilities of junior workers. Democratic style is useful for me to develop creative skills of human resources by involving them in the decision making process. Commanding style is useful in fulfilling the goals of organization in less time but further it decreases the level of workers satisfaction. Furthermore, laissez-Faire style includes lack of supervision, feedback and intervention of management. This style can be used by organization to deal with experienced and trained workers.
Before making strategy of leadership, it is my responsibility to select innovative and creative ideas for providing better leadership to workers. In this manner, for me it is necessary to use my research skills to get better and effective methods for leadership and management. After selecting methods, management needs to focus on the teaching and learning of workers. Training is an appropriate method that is used by me to enhance their knowledge and skills. Along with this, I am focused on adopting methods like seminar and conferences that are also effective for enhancing education level of workforce.
In Care of UK group, management is focused on adopting new machinery and equipment for enhancing the quality of care services. In order to deal effectively with new equipment, it is necessary to provide proper leadership. Therefore, it is my responsibility to provide proper guidance to workers for using the equipment and machinery in an effectual manner. Moreover, leadership is essential as it assists human resources to treat well with patients and their relatives along with resolving their queries and issues. In Care of UK group, it is essential to maintain hygiene and cleanness at workplace. Therefore, it is also my major responsibility to guide cleaning staff in an effectual manner.
With the help of leadership, I will be able to enhance the skills and knowledge of workers such as time management, problem solving, creative, innovative, initiative and decision making. With leadership, I need to consider motivation which is an important function of management as it helps in encouraging manpower. Motivation can be in the terms of monitory and non-monitory.
In health and social care, it is necessary to perform practices in an ethical and legal manner. In this manner, I am responsible for examining the effectiveness of business practices as well as monitoring performance of workers. There is a major issue in health and social care which is related to keep the organs of dead bodies for the purpose of medical research without informing their relatives. These types of practices are strictly prohibited in our organization as well as management needs to take strict actions on the person who is found guilty in such type of cases. In order to resolve these types of issues, it is required for the organization to focus on preparing documents which includes a range of ethical rules and guidelines decided under the guidance of research ethics committee and governance authorization. These rules are necessary to be followed by workers and management of Care UK group at the time of conducting any research and performing care practices.
As per the recent scenario of market, it is essential to create positive image in front of public as well as maintaining their reputation. Therefore, considering the concept of ethics is essential for the organization in enhancing their value among the relatives of patients and general public. In our company it is required for the management to follow the laws and regulation of government related to discrimination, equality, human rights, health and safety. Further, we always try to provide equal services to our all patients of learning disability without discriminated in race, disability, sex, gender, social class, status, education and occupation.
Moreover, health and safety of patients and workers is one of the major objectives of organization. We need to focus on enhancing level of security by taking the help of expert adviser. In this manner, there are various techniques such as emergency alarms, security cameras etc. used by the management to overcome issues related to safety of service users. According to sex discrimination, there are various cases which are related to sexual harassment and physical abuse that have negative impact on the value of organization as well as on the welfare of human being. Further, management needs to involve anti-harassment policies in their business practices for reducing chances of sex discrimination.
With health and safety act, there are also employment and labor laws which is required to be considered by the management of business. According to these laws, organizations are required to set their working hours and salaries of workers according to the standard of industry. With this, it is important for management to consider human rights in their policies. These rights are related to better incentives, leaves, safety, proper treatment and better opportunity.
In order to mange diversity at workplace organization is required to adopt a single culture for their all workers and service users. Availability of same culture decreases the chances of conflicts among patients as well as human resources. it is important for the manager to provide equal opportunity to their all workers related to salary, incentives and promotion. To manage diversity among patients, it is necessary to understand their learning needs and expectations along with providing them services according to their requirements. By considering this, management will be able to maintain diversity at workplace in an effectual manner. Diversity can be in terms of age, gender, religion, language and caste. It is necessary for the organization to assist their workers in order to respect diversity at workplace. My responsibility is to identify issues related to diversity and suggesting better solutions to overcome these problems.
It is also necessary for Care UK group to be ethical at the time of selecting their equipment, machinery and technology as it have huge impact on individual's health. Therefore, it is required by the management to adopt high quality of equipment and machinery to provide better services to patients. In today's competitive world, maintaining quality is key goal for success of every business. With this, it is also needed for business to ensure quality of medicines and therapies provided to service users of learning disability. For better enhancement of business in a legal manner, it is essential for the organization to maintain quality. Furthermore, it is required by the management of business to clearly understand the affect discrimination, oppression and poverty. In this manner, management is required identify the level of oppression in economies, societies, cultures and groups as well as required to remove influence of oppression.
In health and social care, General Social Care Council is responsible for setting standards of medical resources and care practices. These standards help management to provide better services to their patients as well as it is helpful in performing practices in an ethical manner. Therefore, it is the major responsibility of Care UK group to consider the standards set by General Social Care Council as these are beneficial for ensuring effectiveness of ethical practices. For that, they need to register with this council which assists them to effectively perform their health and care practices for resolving issues in the learning of patients. Furthermore, it is necessary for workers to not use alcohol, cigarette and other intoxicant items at workplace as this results in decreasing the comfort level of service users and their relatives as well as it is harmful for health of critical patients.
By considering the concept of ethics, it is also a major responsibility of group to set their prices of services, therapies, medicines, surgeries and other facilities in a competitive manner. Reasonable price is helpful for enhancing the value of organization as well as beneficial in attracting more number of service users. As per the recent scenario, doctor charges high prices from patients by suggesting them unnecessary treatment as it is considered as a criminal offense. Therefore, management of group is required to eliminate this type of practices from workplace. As per the ethics, Customer is regarded as god of business. So, fulfilling their demands is necessary for Care UK group to make their business more ethical.
For properly involving the value of ethics at workplace, management needs to enhance knowledge and education of their workers related to ethics and its importance. For that, they can organize training programs in which it is necessary to identify workers about current issues and problems as well as informing them about solutions by performing ethical practices. Adopting concept of ethics helps the management in fulfilling the need of business, patients and all stakeholders. In modern era, service users are more aware about ethics and their importance. Therefore, it is necessary for the organization to include ethical consideration in their policies. It is also essential for group to provide fair information to their service users. This information can be in the terms of price, quality of medicine, proper treatment and better therapies. Moreover, it is important for Care UK group to maintain balance between their commitment and standard of services which is most effective for their success which can be achieved by performing practices in an ethical way.
According to ethics, it is also required for Care UK group to identify oppression of general public instead of their service users. They can take the help of methods such as questionnaire and survey. It is important to organize health camp for resolving issues of people as well as enhancing their knowledge related to deal with learning disabled patients. In the case of viral disease, it is general duty of Care UK group to provide best services to their patients without discriminating the rich and poor people. Further, it is necessary to consider health and safety of workers in such type of cases. As per the ethical rules, ensuring availability of friendly and healthy environment is also important for management of group as this result in improving condition of patients in an effective manner. To provide better environment to human resources, firm needs to maintain better coordination and communication among them as well as between the management and workers.
With the help of ethics, organization will be able to maintain effectiveness of their practices by considering what is right or wrong and good or evil. Including the concept of ethics in their practices is beneficial for management to get competitive advantage in an effectual manner as well as it also enhances the trust of service users on them. Now days, ethics are mostly considered by organizations working in health and social care to develop their positive image towards public. Along with this, ethics helps the management to expand their business in a legal and sustainable manner.
According to my experience as working as a social care worker in Care UK group, there are so many strengths and weaknesses available within the workplace. Identification of strengths and weaknesses is essential for management of group in order to improve their quality of services along with expanding their business in an effectual manner. According to practice analysis conducted by me, the main strength of group is to focus on improving their quality of services on time to time. In order to maintain their quality of care services, Care UK group is focused on considering standards set by professional bodies such as General Social Care Council and Health and Care Council. These standards are related to quality of medicines, therapies, treatment equipment and management practices that helps organization to deal effectively with the patients of learning disabilities. For providing better treatments to patients, various expert doctors, nurses and workers are available whose main aim is to recover patients in less time. Availability of expert professionals is necessary in Care UK group as their services are related to the health and safety of people. In order to recruit high qualified professions, management needs to enhance the effectiveness of their functions such as recruitment, selection, training, development, leadership and motivation.
Along with this, they always try to adopt new and innovative technology, methods, techniques and equipment. Availability of new technology assists the firm in enhancing their quality of practices as well as it is helpful in improving the learning skills of service users. In today's competitive world, technology innovation is essential for the organization to get competitive advantage in an efficient manner. It is necessary for Care UK group to select right machinery and equipment according to the demand of service users. Therefore, management is focused on understanding learning needs and expectations of patients before adopting new technology and equipment. By identifying their needs, organization will be able to enhance the effectiveness of their performance in order to deal effectively with learning disabled patients. By understanding the requirement of patients, feedback and survey are the most appropriate methods that can be taken with the help of their relatives. Feedback includes the process of taking suggestion from people and human resources according to the performance of organization. On the other hand, survey includes a set of question related to services provided by the management of group related to health and social care. Along with this, complaint procedure is also an appropriate method used by Care UK group. It is opportunity for management to understand demand of patient's relatives along with maintaining services according to their needs. For enhancing this opportunity, there is an official website of organization on which service users can register their complaints.
In health and social care, it is important to have various skills and abilities in workers to properly interact with patients of learning disabilities along with providing them better services in an effectual manner. In order to enhance skills and knowledge of all of us, management is focused on rendering proper training on time to time. Providing training for every practice is very effective for organization to enhance productivity of staff members. Along with this, training is also beneficial for the business as this will result in decreasing conflicts among workers as well as employee turnover ratio. Furthermore, training is also appropriate for enhancing knowledge of human resources related to psychosocial, ergonomic, biological and chemical risks available at the time of contacting with patients. With the help of training and development programs, organization will be able to maintain proper relationship with their staff member by fulfilling their need related to development of their knowledge and skills.
Furthermore, Care UK group is one of the reputed social care organization which is focused on following legislation and regulations of government. Following the rules of government is beneficial for as it helps in maintaining their business practices in an ethical manner. However, it is helpful in creating positive brand image among public along with enhancing trust of patient's relatives towards management of the group. By considering the laws of government, organization is focused on reducing chances of discrimination, physical abuse and sexual discrimination for ensuring welfare of patients and staff members. Further, it also assist the management to get support of government in the terms of financial, legal and operational at the time of expanding business in national and international level. In order to expand their business in International level, Care UK group is focused on adopting methods such as multi-agency merger and acquisition. With the help of these tools, organization can operate their branches in new country in a successful manner. As per the health and safety act of government, organization is bound to ensure the security of all their staff members. Emergency alarms, CCTV cameras, fire exultation and other security systems are available at the workplace of Care UK group.
Moreover, it is advantage for our organization, as marketing strategy of Care UK group is very appropriate which helps them to make people aware about their services. Their main aim of marketing is to inform general public and population about the precautions, symptoms, solutions of diseases related to learning disabilities. Availability of these all factors makes their advertisement more unique and effective as compare to their competitors. For better marketing they are focused on adopting method of social media marketing which is a modern tool of advertisement which helps the management to aware huge amount of population about their health and care services. Now days, social media is most effective for business entity to get competitive advantage in an effectual manner. With this, they are also focused on conducting their marketing activity through events that leads to enhance their number of donors, supporters and volunteers. In their marketing campaign, it is essential to provide accurate information to people. Therefore, management is focused on ensuring effectiveness of information provided through their advertisement to eliminate the chances of mis-communication between Care UK group and general public.
According to my viewpoint, organization always tries to eliminate chances of conflicts between human resources and management. For that, they involve human resources in decision making process through conducting meeting. In this meeting, they allow all staff members to share their advice, suggestions and ideas which is helpful for business entity to enhance the skills of all of them related to creativity and innovative. Along with this, it increases the satisfaction level and loyalty of all staff members towards Care UK group. Furthermore, management is also focused on providing proper motivation to all of us. In this manner, they try to provide better salary, bonus, incentives and increment in an effective manner according to our performance. Along with this, organization is focused on providing healthy and friendly environment to us. In our organization, manager always try to maintain relationship with human resources. For that, he makes efforts in understanding our needs and expectations along with resolving our issues and problems.
In today's competitive world, it is essential for the organization to provide proper guidance to their human resources which is beneficial for enhancing effectiveness of their performance along with developing their skills and abilities. In order to enhance the skills of doctors, management influences them to attend international conferences and seminars. By attending these, doctors will be able to enhance education level related to new treatment, medicines and viral diseases. Furthermore, they are focused on organizing training programs for maximizing knowledge of nurses and workers. Further, management adopts democratic style of leadership that is beneficial for maximizing productivity of human resources by involving them in decision making process. As per the recent scenario of market, leadership is most essential for organization that helps in improving productivity of staff members. However, management is focused on enhancing the skills of leaders and trainers. So, they can guide their trainees and team members in an effectual manner.
In order to cure diseases of patients with learning disabilities, Care UK group is planning to operate a research center. With the help of research center, management will be able to identify new therapies, medicines, surgery, styles of treatment and modern diagnostics facilities. Identification of new techniques is beneficial for welfare of society, nation and human being. For better welfare of society, organization provides free services to poor patients that lead to create its image among public. Furthermore, there is an expert supervisor in Care UK group who monitors the performance of all human resources. In order to ensure the effectiveness of performance, he is responsible for comparing equal performance of all of us with the standard performance set by the management of organization. Now days, monitoring the performance of employees are most necessary as this helps the firm in understanding the loopholes exists at workplace as well as beneficial for overcoming issues and problems by taking corrective decisions. Before making strategy for monitoring, it is essential for management to identify the objectives and needs of evaluation of performance.
In our organization, management always tries to manage all their practices in an effective manner. Therefore, they are focused on making separate plans, policies and strategies for separate task. Proper planning is beneficial for organization to complete their work and practices on time as well as it are helpful for maintaining proper functioning at workplace. There are various departments available in Care UK group which helps to perform their functions in a systematic manner. These departments include medical, finance, marketing, research center, surgery, nursing, emergency, Gynecology, dentistry and pediatrics. Availability of separate departments is helpful for the organization in fulfilling their goals and objectives in a systematic manner. In order to manage proper coordination among of all departments, management always tries to enhance effectiveness of communication between them. Effective communication is helpful for maintaining proper balance between the departments of Care UK group. In the manner, there are a hierarchical structure which includes top level management, middle level management and lower level management. In this structure, middle level management works as a bridge between top level and lower level management who are responsible for identifying the issues of lower level management and informing top management about those problems. With this, they are also responsible for informing lower level staff about decisions taken by the top management.
As per ethical issues, there are so many cases which are related to use the organs of dead bodies without informing their relatives along with using new drugs directly on patients. . In this manner, it is strictly prohibited in our organization to conduct such types of actions. considering the concept of ethics, management always provide equal treatment to all their patients along with providing proper opportunities to all of us without including any chances of discrimination. As per anti-discrimination act of government, organization is liable to pay remedy for any misconduct happen with their patients and staff members. Therefore, management always tries to eliminate the chances of discrimination from workplace by involving laws of government in their policies.
In Care UK group, there are various investigators and NCI scientist who are focused mostly on setting the visions of organization related to provide better services to patients. With this, they are focused on adopting best methods and techniques for utilizing available resources in an effective manner. The work of these investigators is to identify factors such as social, culture, political, technological, economical and environmental that influences performance and development of entity. After evaluating these factors, they are focused on making proper plans and strategies to reduce affect of these factors. Along with this, the main aim of NCI scientist is to discover new therapies and medicines for improving the health of learning disabled patients.
By considering Charles Handy model of organizational culture, Care UK group adopt the role culture and task culture which are most appropriate for it. In role culture, responsibilities are divided among human resources according to their experience and qualification. This culture is used by the organization at the time of dividing responsibility among doctors, nurses and workers. On the other hand, task culture is used by the management of group at the time of allocating functions to separate departments. Task culture is focused on forming teams and providing them target to achieve goals and objectives of business. Furthermore, main aim of the organization is to render better quality of services to patients and service users. For that, they are focused on following rules and regulations of government at the time of performing their practices. These legislations are related to anti-discrimination, equality, human rights, labor policies, employment, health and safety. With the help of these regulations, management will be able to satisfy their service users and human resources along with enhancing their value among general public.
In health and social care, it is essential for organization to reduce tensions and problems of workers to serve patients in an effectual manner. For that, management of group always tries to provide positive environment to their human resources. Furthermore, they are also focused on maintaining proper relationship between patients and workers which is required for making strong organizational climate. Along with this, there is a proper schedule set by the management of group that is related to availability of doctors for treatment of patients with learning disability. This schedule is helpful for the firm to set their time in an effective manner in order to serve all their patients properly. Furthermore, there are various types of camps organized by the management of Care UK group. These camps are related to blood donation, disabilities check, blood pressure check, vaccination and health check-up. Organizing camps is beneficial for welfare and safety of general public. In health and social care, it is necessary to ensure safety of equipment, as it has impact on health of patients. For that, there is a cold storage which is used by management of group for maintaining safety of medicines, equipment and other drugs.
As per the current scenario, number of diseases has been increasing. Therefore, it is essential for Care UK group to enhance their number of machinery and medical equipment in order to ensure the safety of service users with learning disabilities. In this manner, there are many types of medical equipment which are available in our organization such as ultrasound, MRI, CT scan and X-ray machines that are used by management at the time of diagnosis. However, there are various types of treatment equipment available in our groups that are related to medical lasers, infusion pumps and other surgical machines. Various life support systems such as anesthetic machine, ECMO, medical ventilators and heart-lung machine are also available. Furthermore, there are also some parameters which are used by medical professional to measure current state of patients. These are ECG, blood pressure, diabetes and EEG. Availability of various kinds of equipment shows the strengths of organization as well as enhances its market position.
With medical services, it is also necessary to focus on facilities such as food, water and accommodation. In the case of food, there is an expert chef available in our group whose main aim is to provide healthy, hygienic and diet food to patients as per the prescription written by doctors. In order to enhance skills of chef, management is focused on providing proper training to him or her according to their requirement. For fresh water, there are various purifier available in the campus of Care UK group. However, there are different type’s rooms available according to the requirement of service users. In order to maintain the cleanness of rooms, there is a cleaning department which is responsible for maintaining hygiene at workplace. Availability of cleaning department is most necessary as it is focused on making environment clean and healthy.
Furthermore, main reason for the success of Care UK group is that, it has clear understanding of its mission, vision and objectives and after considering that, it makes their plans and strategies for performing practices at workplace. Before making their plans, it is focused on identifying about their strengths and weaknesses along with evaluating opportunities and threats exist within the business environment. With the identification of these factors, management can properly coordinate with the issues and trends available within the market. However, it is also beneficial for the organization to set their service practices according to the expectation of patient's relatives. In order to get competitive advantage, identification of these four factors is necessary.
There are also some weaknesses in the front of Care UK group. Among all, coordination between workers is the major problem which management is recently facing. Lack of coordination among human resources leads to decrease ineffectiveness of care practices provided to patients. Along with this, it leads to decrease the improvement level of patients of learning disabilities. In order to overcome this loophole, it is required for the organization to improve the level of communication between them. For better coordination, it is necessary to have effective communication. With this, they can also adopt methods such as parties and activities that are also helpful for the firm in minimizing the level of coordination among workforce.
Along with this, there is also an issue in the front of organization that is related to lack of time management skills in their staff members which results in minimizing effectiveness of their performance. In order to develop this skill, there are following tools that can be used by Care UK group such as scheduling, setting priority, pre-planning and making lists. With the help of these methods, human resources will be able to complete their work and practices on time. Managing time in an effective manner is the most necessary for organization to enhance their productivity and effectiveness of work. Furthermore, there are limited numbers of doctors, nurses and workers in Care UK group as compare to number of patients that is the main reason for delay of their services. Delay in services leads decreases the satisfaction level of service users along with minimizing their reputation among public. Therefore, it is essential for management to focus on recruiting trained and qualified staff according to their requirement. At the time of selecting workers, management needs to focus on investing their proper condition related to physical and mental because working in health and social care is very critical task in which they have to deal with life and death of patients.
In Care UK group, there are lack of expert surgeon that sometimes becomes the cause for the death of patients. With this, it influences services users to take services from private hospitals that charges very high prices from them. Therefore, it is needed for management to ensure availability of expert doctors and other professionals. With this, there are limited numbers of ambulance in our group as well as the facilities related to ambulance are not appropriate. Along with this, there is an issue in the front of Care UK group that is related to language difficulties between management and patients that influence organization to understand their needs and problems. Emotional stress provided by the relatives of patients also influences the work of health care professionals. Proper training is required to be provided for effective dealing with the emotions of service users.
In our organization, there is a major issue that is related to working hours which is not fixed. At the time of emergency, we have to do work for additional hours. This type of situation increases dissatisfaction level of human resources as well as enhances chances of labor turn over. Therefore, it is essential to set their working hours as per the industry standards. With this, they need to set separate workers for separate shifts. Limited working hours is necessary to satisfy workers in an effective manner along with enhancing their productivity and development.
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In Care UK group, It there are lack of problem solving skills among human resources. Therefore, we all depend on management to resolve any queries of patients. Informing management for every little query of patients and taking suggestion from them to resolve queries take too much time that have negative impact on the satisfaction of service users. However, I have no rights to do any changes at workplace demanded by patients and their relatives because top management is responsible for doing modifications at the workplace. Therefore, I have to concern the top level management for any little changes.
With providing services to patients, it is also needed for Care UK group to expand their work in the field of child abuse, sexual harassment, physical abuse and self-harm. Expanding their services related to social care is beneficial for the welfare of society as well as for development of nation. With this, they can also expand their services by providing insurance facilities to their patients in order to ensure welfare of their relatives.
As per the practice analysis, it is observed by me that, it is essential for Care UK group to maintain their quality of services, practices and treatment for getting competitive advantage. For that, it is required by the management to adopt new systems, techniques, policies and strategies. As per the recent scenario, there are following systems which can be used by organization to measure their quality of services such as statistical process control chart, flowcharts and balance scorecard. Statistical process control chart is focused on improving quality of services and practices by detecting and eliminating errors from their performance. This chart is based on six sigma model of quality management which is a five step model. These steps are defined, measured, analyzed, improved, and controlled. By considering these five steps, Care UK group will be able to enhance their quality of care services by understanding needs of service users. On the other side, flowchart helps the management in identifying loopholes by comparing revenue, expenditure and profitability of current year and past year. Along with this, balance score card is also an appropriate method that helps management to identify current issues which influence in achieving quality improvement. In order to understand the need of service users, there are two types of survey methods such as user survey and non-user survey that can be used by the management of group. User survey is focused on taking feedback from current users of organization. On the other hand, non-user survey includes the procedure of communicating with general public about their point of view related to services provided by Care UK group.Download Full Sample
Type: Case Study I
Published: 02 Apr ,2019 I
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Published: 18 Feb ,2019 I
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