In service industry, hospitality industry is one of broad category of sector it include lodging, event planning, theme parks, transportation, cruise line, travelling and additional other fields in the tourism industry ( Bailly and Léné, 2012). This assignment is based on The Savoy Hotel, which is established in 6th August 1889 and located in the City of Westminster in central London, England. The Savoy Hotel is London's most famous hotel.
It is first luxury hotel in Britain which come up with idea of electric light throughout the building, electric lifts and many more. This assignment covers various topics such as different type of services offer by hospitality industry, ranges of operational and functional departments, contribution of respective hotel on economy, different operational roles in respective industry and skills required for hospitality industry.
1 Different type of business within hospitality industry and products and services offer by them
The respective industry is wide sector in field of service industry which include lodging, restaurants, event planning, theme parks, transportation, cruise line and additional field within tourism and hotel industry (Lloyd, Warhurs tand Dutton, 2013). Their are different type of business which is include under hospitality industry and which offer different products and services to their customers are describe below:-
It refers to services of accommodation at particular place and for specific period like sleep for one or more nights. Lodging industry include fancy hotel, youth hotel, elder hotels, camp grounds, motels and other business which provide places for customers to sleep overnight. The other segments of respective sector of hospitality industry are leisure travellers, long stay travellers, budget travellers etc. The products and services offered by The Savoy Hotel in lodging or accommodation segments are comfortable beds, lavishly furnished rooms, bathrooms with hot and cold running water, electric lifts, room service and so on.
Food and Beverages:-
It is the largest segment of hospitality industry which is known by its initial as F & B. It is a situation when hotel develop restaurant services as a part of hotel through which hotel can enhance experience of guest by providing excellent room services and food to customers. The Savoy Hotel increase their products and services by including meals, snacks and beverages services to their guest which enhance the experiences of customers which help respective company to increase their number of customers and enhance profit and growth.
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- Delivering the orders as fast as possible
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Travel and Tourism:-
It refers to services which is related to moving a person from one place to another place for different purpose like for entertainment, events, meeting etc. by using buses, cabs, planes, ships, trains and so on (Shademan, Mand and Blenkinsopp, 2012).
Major function of travel and tourism sector is to motivate and encourage people to travel either for business purpose or leisure purpose, customers spend money on hospitality of travel company. The Savoy Hotel provide different packages according to their products and services which also include travels. In it they create a vacation trip which include lodging, food and beverages, events or activities and travel to different attractive places.
2 Discuss the contribution of The Savoy Hotel on local, national and international economies
Now a days hospitality industry is enhancing its business in every market very rapidly and it is beneficial for hotel as well as economies such as local, national and international. It leads to growth of whole world with combine manner. The contribution of Savoy Hotel in growth of local, national and international economies are describe below:-
The Savoy Hotel contribute to local level economy by satisfying needs and demands of their guests or customers. It is evaluated that respective hotel enhance level of satisfaction of customers in appropriate and effective manner and convince peo0ple to spend more on expensive services which leads to growth of local economies.
The Savoy Hotel increase employment opportunities for local people which help in increase in standard of living and satisfaction of needs. It is define and evaluate that respective company and other hospitality industry raised economy by creating approx 330 jobs in the world.
The hospitality industry contribute in growth of international economy by creating job opportunities for people worldwide is around 6 millions new jobs which directly leads to increase in worldwide economy by approx 3 percent.
3 Evaluate how global growth and use of franchising and licensing agreements have influenced development of hospitality industry and contributed to total economic worth
Hospitality industry help in modification and growth rate of world economies by adopting and examine various ways which leads to maximising profit ratio of an organisation (Nwosu, 2016). In respect of Savoy hotel, they use various options such as franchising and licensing which help in enhancing their presence and footprint of respective company on national and international market. Along with this, the overall growth of global market contributed in development of hospitality sector as it attract more travellers and people and also people show more interest to visiting new places. Due to this more peoples are interested and attracted with Savoy Hotels services which leads to increase in profitability ratio of respective hotel and this will directly impact on the growth of economy all over world.
1 Describe various operational and functional department in The Savoy Hotel
Their are various operational and functional departments which are required for the smooth and effective functioning of the hospitality industry. Also they are responsible for regular operations of respective sector. It is also essential for the Savoy Hotel, which is mentioned below:-
In Hotel Savoy there are four major operational departments and these departments are known as primary departments which are interconnected with other departments such as functional department (Bonoli and Hinrichs, 2012). Operational departments includes several sub departments such as housekeeping department, food and beverage service department, food productions or department of kitchen and front office departments.
In the Savoy hotel this departments take care of daily activities and functioning of business which is based on respective sector. In respective hotel departments include in functional departments are sales and marketing department, personal and human resource departments, account and finance departments, security and engineering departments, purchase department and store department. In Savoy Hotel these department work together and look after general and all administration work of business in respective sector.
In The Savoy Hotel all departments of operational and functional are interrelated with each other (Orfin, Sidorkiewicz and Tokarz, 2015). For example in respective company human resource department coordinate with front office, purchase department, sales department, engineering department, food and beverage department, finance department, marketing department and so on when they want to plan training session or hiring.
2 Different employment role found in operational department in The Savoy Hotel
Their are various role of operational department which help an organization or hotel for smooth and effective functioning (Odoom, 2012). Their are different roles of different departments in hotel industry which directly responsible for the day to day functioning, these roles are mentioned below which directly influence daily operations of The Savoy hotel:-
House keeping Departments:-
The main role and responsibility of house keeping department is to do management of guest rooms and insure cleanliness of public area of hotel. In simple words meaning of housekeeping is up keeping the house. In The Savoy Hotel role of house keeping department is for cleaning and managing hotel's rooms, clean public area, laundering of guest linen, cleaning of banquets, halls and other food and beverage outlets, coordinates with other departments of hotels, placing of VIPs amenities in VIP rooms, cleaning and maintaining of swimming pool and so on.
Front Office Department:-
It is like backbone and lifeblood of a hotel. Front desk department plays various roles such as directly contact to guest they greet guest, check in and out guest rooms and handle most needs. A person who work in this department must be caring, thorough and friendly because they are one to whom customer or guest contact first point when they arrive at hotel. They handle variety of questions and quires by being pleasant and professional with their guest. In Savoy Hotel role of front office staff welcome their guests and treat them in pleasant ways and solve all quires of guest. They also handle phone call and Email for whole day and they also work complete day with pleasant smile on their face.
Human Resource Department:-
Human resource role is to coordinate with all department and plan about hiring, firing, procurement, development, training and appraisal of employees in hotel (Presbitero, 2017). In The Savoy Hotel role of human resource department ensure hiring of right person at the right job with right skills, they also plan training sessions for the new employees so that they know to do particular work in appropriate way with minimum wastage.
3 A review the skills gaps and shortage in such types
Skills gap refers to the variety of skills which is required for a particular job and what are the actual skills a person is having. Skills gap helps an individual in evaluating and determining its skills and identify where they are lacking and through it individual can improve that particular skills in which they are lacking behind. Shortage of skills faced in above mentioned jobs are describe below:-
The skills required for housekeeping members or staff are they must be highly punctual, patently respond to queries or problems of the their guests (Erbakanova, 2016).
Major skills which is requires for this department are writing and communication skills. The staff of respective department must be confident while interacting with every culture guest.
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For human resource employees required skills are decision making quality, team leading, communication skills, listening skills, training and development skills and so on.
4 Analysis how skills gap impact on hospitality business and ways through which could be resolve
Their is great impact of skills gap on The Savoy Hotel because if employees not having sufficient skills to communicate with employees they will not able to satisfy their guests which give advantage to their competitors and create negative impact of respective hotel in market (Wetprasit, 2016).
This issue can be resolve by providing training and development to their employees through it they can enhance their skills and ability which is beneficial for hotel in long run. They can also plan activities and programs which motivate employees and increase profit which leads to Savoy Hotel growth. The evaluation of employees must be done in appropriate basis so they know about their weak or lacking area and they can develop or improve for better performance.
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As per above mention point it is conclude that hospitality industry owns several types of business which provide different products and services accordingly and help in enhance the business and profitability. Growth of Savoy Hotel help in enhancement of economics growth of overall world. In hospitality industry different skills are required for different job respectively.
- Bailly, F. and Léné, A., 2012. The personification of the service labour process and the rise of soft skills: a French case study. Employee Relations. 35(1). pp.79-97.
- Lloyd, C., Warhurst, C. and Dutton, E., 2013. The weakest link? Product market strategies, skill and pay in the hotel industry. Work, employment and society. 27(2). pp.254-271.
- Shademan Pajouh, M. and Blenkinsopp, J., 2012. Knowledge transfer into a developing country: HRM practice in an Iranian hotel chain. European Journal of International Management. 6(3). pp.283-299.