Introduction To Facilitating Change
Facilitating change has the huge impact on the service providers as well as service users. Facilitating changes helps to get achieved the goals of the organization. Changes should be in favour of the organization. Present report is on the bases of the scenario of facilitating changes in health and social care. The report will cover the key factor that changes the social care services, challenges to bring the change, measurement in the change, strategies for the change,evaluation of the over all impact , principles of change management and the recent change in health and social care services.
Key factors driving change in health and social care services as applied to the case scenario
According to case scenario Denise wants to shift the people with learning disabilities from residential care to supported living. The idea in the case will promote independent living among the disables. These services assist disabled people to participate in society and community life. It will mend the gap between the normal people and disabled people. The factors drive change in health and social care ate explained as follows-
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People with different age groups, culture, lifestyle, sex lives in the same supported home (Larance and et.al., 2016). Therefore, people with different age groups need to have separate nursing and supporting ward since, old people requires extra care. Also, males and females need to have different wards according to their convenience. Special care need to be given according to intensity of the problem the people have. Public awareness plays an important role in the case of people with learning disabilities. Special sessions and media interactions can be organized to mend the gap and create awareness among the general public.
Government legislation and policies
It is the major driving factor to bring change in the health and social care for people with learning disabilities (Dalle and et.al., 2013). The laws being formed and the rules being established by the government affects the viability of the organization.
The state of economy drives the financial well being of the health care department. For instance, If a country is performing economically good, the investment in the healthcare sector will accordingly flourish. Investment portfolio depends on the economic condition of the country. The cost of the trainers and financial resources tend to impact the quality of services in the organization.
It include the competent staff, system and shared values of the organization. The staff should be trained enough to handle the people with learning disabilities. Also, special attention to the people after a certain age is required. To overcome this problem, a team of nurses can be appointed especially for them.
Updated technology in the organization helps in maintaining the quality as well as making the things easier to the people living there. It also helps in reducing the burden from the training staff. Also technological update will benefit the people living in supported care since, only assistance of work will be provided to them and not the whole residential home like services will provided to them. It will help them to lead an independent and more normal life
Assessing the challenges that key factors of change bring to health and social care services
Following are the challenges that key factors of change can bring to health and social care services:
The children and aged people with learning disabilities can have problem with only supported care assistance as they are in habit of living in the residential houses. Also, people are not much aware about the learning disabilities. Making them aware about the concept is the major problem. People may not be comfortable in the supported houses because of the habit they have developed while living in the residential homes.
Government legislation and Policies
Proper support from the side of government is required to carry out smooth functioning of these houses. New legal requirements continuously arise in social and health care sector which require new laws need to be formed in the continuous intervals. Also, to update the training staff with the new rules and laws being formed by the government is another job need to be done by the organization.
Investment can be the major challenge. Appropriate facilities cannot be provided to the people unless and until the organization have proper flow of finance from a certain source. Further, supported care will require new facilities to be added to make them independent which will require outflow of finance from the organization.
The wrong mix of people in the same residential care can create problem in the residential homes (Zahraie and et.al., 2016). Also, efficient training staff in required, otherwise, it can be inconvenient to the people living in the supported care units. Lack of sufficient or appropriate training and supporting staff can create problem to the people. In order to make them independent, special training will be required to be given to the people in the care unit.
Supported care will require major technological changes in the care unit, since, majority of the work will be done by themselves to promote independent living among them. Technological up gradation of the machines and the supporting care instrument will be required with will add to the financial value of the organization (Cardellino and et.al., 2014). Also, maintenance of record in the new supported care unit will become a hassle.
Strategy and criteria for measuring recent changes in health and social care
Strategies have been always available that has been adopted by the management or the manager in health and social care for the measurement of the recent change took place. The strategies that can be used for the measurement of the changes in different sectors are:
Quality improvement: To provide the quality service to the service users the planning to improve quality plays an important role. High quality of service facility provided to the users by the organization will be more communication with the users (Stavrianopoulos and et.al., 2014). On the other hand another strategy provides the quality services at the right time by the right service provider.
Structured services: Structure service refers to all the chain of health and care centre are connected to each other which helps to provide the efficient quality services to the users or patience. Denise has shifted all the patience together in the community that helps to provide the facility quickly at the required time.
Feedback: After the treatment gets over the patience must give the feedback to let know Denise about the positive and the negative about the accommodation in the community hall. It will help to improve or to make the required changes.
Suggestion box: The form of question can be given to the user to get the suggestion and the point of view of the service uses and that will make came to know about what all is required by the user (Loughran and Smith, 2015).
Patient centred care: Well organized care to the patients for the recovery of the health issue by providing effective services to increase the satisfactory level of the patiences. To improve the patience experience he should be treated with dignity. For the proper care he should be care by the professionals.
Above all are the strategies which can be used by Denise to set the proper health and care centre in the community hall after twelve month since the residential homes were close down. From this she will get to know about the loop holes of the services provided by her. That loop holes can be evaluated and the changes can be made required accordingly to provide the quality services to the service users or patiences.
Measuring the impact of recent changes on health and social care services
There are many ways to measure the impact of the recent changes on the health and social care services:
Customer satisfaction: Evaluation will help the to know about the satisfaction level and the loyalty towards the centre (Miller, 2014). It can be measured by the evaluation of the patience visited there and the recommendation from them to others. Positive and negative suggestions and feedback will help in the improvement of