Introduction to Case Study
For an organization, understanding own management potential is important to develop sound managerial skills. For this, it is necessary to understand a number of aspects with respect to management so that required behavior can be encouraged with a clear understanding of managerial roles and responsibilities as well career development (Adeniyi, 2007).
This report attempts to understand principles and practices of management behavior for a chain of hotels namely Marriott International. Company is an American diversified hospitality firm which is into wide hotels and related lodging facilities portfolio and is headquartered in Maryland, United States. It operates worldwide with over 200,000 employees around the world. Report explains ways in which firm can expand its chain within a new market namely Morocco in North Africa. It will show ways in which prospective manager for new market can review its own potential and managerial skills within a business and service context.
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Leadership and Motivation in Organization
A manager should have skills to lead and motivate a team for the purpose of achieving an agreed goal or objective. Managers at Marriott International possess leadership qualities which are capable of leading and motivating people in organization. For the new Moroccan market, the leaders can lead and motivate team in the following manner with skills and qualities for achieving agreed objectives:
Democratic Leadership – With the help of democratic leadership, a manager is able to run the business on the basis of decisions in majority. He will share the work with teams by delegating work tasks for the purpose of getting the work done by people. Staff may like such a leadership practice due to the feeling of being involved, provided to them by leaders. They would feel as a significant part of process and this leads to sound motivation in staff members which boosts their performance in both short and long run (Adeniyi, 2010). Leaders can connect this approach with McGregor’s theory X and Y for the purpose of motivating employees to carry out their jobs within the required standards.
McGregor’s Theory X and Y – Leaders at Marriott International’s new location in Morocco can offer employees with a hierarchical structure with narrow span of control while providing them enticing incentive so that they can show some ambition in work. Failing to provide sound and required incentive can lead to lazy staff that avoids responsibility and works with least efficiency. Thus, theory X managers can take care of this factor regarding employee’s motivation in organization (Adeni