Deliver And Monitor a Service To Customer
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1020 Downloads I Published: 15 Feb ,2019
Customer is the most and the prior part of any of the business. Every organisation of different industry according to their products and the services have to deliver them to the customers in the best and effective manner. The customers satisfaction is must, they have to provide all the services with the features and qualities that the demand and wants (Tax, McCutcheon and Wilkinson., 2013).
To run a gym, it is very necessary for the firm to provide all the equipments and the related services that can availed properly and effectively by the customers. The services that has been delivered to the customers must be monitored by the management to run the business effectively.
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There are various factors that has to be considered by Fit and Fab to sustain and retain the customers and also to attract the new customers of the market (Holmström, Brax and Ala-Risku., 2010). The gym if wants to be successful in the competitive market it is very necessary for it to fulfil the expectation and the wants that the customers wills from a gym.
There are some of the critical customer service factors that the gym has to follow to run the business successfully, they are as follow-
As to know about the gym's performances and the facilities are feasible for the customer's or not a one on one survey study can be carried out by the research team of Fit and Fab gym (Schumann, Wünderlich and Wangenheim., 2012). The questions can be as follows-
1. Are the timings convenient for you?
If no, please explain_____________________________________________.
2. Are you satisfied with the cleanliness of the gym?
If no, please explain______________________________________________.
3. Do you find the staffs of the gym are courteous and friendly?
If no, please explain_______________________________________________.
4. Do you think the gym instructors and the staffs are knowledgable?
If no, please explain________________________________________________.
5. How many stars would you like to give as a ratings for Fit and Fab gym?
6. Any suggestions for the gym?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
The staffs working in the gym must have several roles, responsibilities and duties towards the customers and the business. To provide the services to the clients in the effective manner the staff has to be qualified enough to tackle the situations that the customers faces (Woodside and McClam., 2016). The management and the customers expect certain things from the customer contact staffs, such as-
As to run a business that provides services to the customers is itself a challenge. It is very must for the gym to hire the staffs with the required knowledge and skills, if they lack the trainings has to be provided to them. The several aspects that has to be covered in the training session of the gym staffs are-
The management team and the staffs of the gym has to be very patiently handle the things and the operations of the gym. This will help the gym to meet all the requirements of the legislation. The law provides certain rights to the customers of the society so that they can be able to avail the services and the products in the effective manner and can be able to attain the benefits properly (Wills and Halligan., 2013). The safety and the health related laws are also made that the firm has to consider. All the required tools and the equipments must be in good manner which will not harm the customers. Safety precautions should also be followed by the staffs of the gym.
The health and safety is very important of the customers as in the gym various types of machineries and equipments are used, they have to be handled very carefully. Instructor should always be with the customers to guide this will help in meeting the drawn laws.
In this assignment study we have concluded about the various critical aspects of the success in the gym's operations. To understand the actual performance of the staffs of the gym a survey per forma has be made. It will also help the management to know the customer's satisfaction level. To carry out the training several important aspects has been introduced and discussed in this report. To meet the requirements of the legislative laws certain considerations has been concluded here.
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