Get Your Assignments at the Best Prices NOW!!

BMT7073 Quality Management Assignment Part 2 Level 5

2329Downloads1 I Published: 30 Apr ,2020


Quality management in care setting is important concept which helps to bring effectiveness their treatments and operations. This will providers the opportunity regarding improvement of satisfaction of patients with their services. In this regard, different regulations are provided by the government which are need to follow by all care homes for improvement of their existing services. Such different standards works as guiding factor for medical practitioners and staff members which are working in care homes (Agus, 2011). All such activities ensures optimum health of patients. It is the duty of the management of NHS is to apply different motivational theories to ascertain their interests with care activities for bring effectiveness in their operations. This report includes application of different strategies and approaches which helps to attain effectiveness in care setting functions.

  • Offering the best assignment writing help
  • Delivering the orders as fast as possible
  • Providing maximum satisfaction at affordable rates
Call Now : +61 879 057 034

Task 1

1.1 Concept of managerial effectiveness

Managerial effectiveness refers to perform all managerial activities in an effective manner. Under this, managers perform their activities in a right manner and at right time. It is necessary that managers should be knowledgable, intelligent and also imaginative. It is ability of manager in order to accomplish the desired results (Bergman and Klefsjö, 2010). The main elements of managerial effectiveness are motivation, administrative skills, leadership and also skills of people. Effectiveness of manager of NHS firm is measured in efficiency of firm in order to attaining goals of business. In addition to this, for increasing productivity of firm there is a need to manager to make improvement in effectivenesses of manager.

1.2 Effectiveness means in a care context

In context to heath care setting, there is a need to managers to perform their difficult managerial responsibilities in a better manner. In the healthcare setting, it is necessary that manager should aware about all the care related things as well as system. In this, manager should understand the needs and problems of patients and try to give them better treatment in order to make them feel very comfortable. It is essential that manager should provide training to its staff so that they can deal with patient in health care in proper manner.

Task 2

2.1 Quality management objectives

Quality management is also known as QM and its root in production industry. Quality management assures that products or services of an organisation should be consistent. Under this four different components are included like quality assurance, quality improvement, quality planning etc. It is an act of tasks as well as activities which are needed to maintain desired excellence level. The main objective of quality management is to maintaining quality of services and products. Quality management objectives are major methods which are used through organisations to focus on goals in improvement (Bon and Mustafa, 2013). Quality management objectives are given below:

  • To execute system of quality management which depended on ISO 9001:2008through establishing process to increase access to quality.
  • To regularly review as well as monitor performance level of organisation.

2.2 Quality management objectives in a care setting

Quality management seeks to make improvement in effectiveness of all treatments and also enhance satisfaction of patients with service. In addition to this, it is necessary to manage or health care organisation to check all machineries and equipments before using. System of NHS firm comprises large as well as small entities like for an instance medical clinics, hospitals, pharmacies in context to give better quality of treatment to patients so that their health can be improvement rapidly.

Task 3

3.1 Theories of motivation

Motivation is a main reason for actions, needs and also desires of people. Motivation is helpful in increasing working performance as well as development of an organisation. In order to managing roles in social and health care includes working with the others and which includes volunteers, professionals, colleagues and also managers (Fürber and Hepp, 2010). It is necessary to understand the motivation as well as behaviour of person. There are different kinds of motivational theories which can improve performance of staff members or team to make improvement in quality. There are some different motivation theories and these are Maslow, two- factor theory, Vroom etc. Under this, Maslow Hierarchy of Needs is motivation theory and it is a Growth motivational theory of Maslow is helpful as well as useful in health and social care. It is one of the most necessary theory and helpful in fulfilling needs which are based on five basic requirements. The five element of this motivation theory are Physiological needs, safety needs, belongingness, esteem and self- actualisation needs (Goetsch and Davis, 2014).

3.2 Relevance of theories to health and social care

In health and social care setting, motivational theories are more necessary to implement for managers. These can be applied in regards of viewing service users as well as patients. In context to this Maslow theory is helpful in know about the needs, wants and also problem of patients. So, in addition to this manager of NHS organisation to revise as well as adopt this theory and fit is its role in a better manner.

3.3 Role of diversity

Diversity is related to education, organisations, society and care setting. It is connected to justice as well as equality notions. If in NHS business firm, staff members does not feel comfortable and treated in unfair manner then they get demotivated. Under this, there is enhancing diversity in ability, age, ethnicity, race, gender, sexual orientation in the workforce of health and social care. So, in context to this it is necessary for manager of NHS business firm to treat all staff members in a better manner so that they will motivated and will work towards achieving organisational objective in a proper manner.

Task 4

4.1 Values that shape organisations

Values are necessary as well as long lasting ideals or beliefs which are shared through employees of culture about bad or good behaviour. Values have the main impact on attitude and behaviour of person and also serve as wide guidelines in the all conditions. Some of the common values of business are innovation, community involvement and fairness (Hoang Igel and Laosirihongthong, 2010). The values are related to ethical code of the practices and ethics inform value of NHS firm. The vision of NHS organisation is regarding objectives to accomplish in proper time period. It is necessary that firm should use and apply all values at business place.

4.2 Values can shape service delivery

The values which can shape NHS business firm and found in international as well as national policies. Policy and political frameworks identify the vision as well as values of business firm, while the professional values have codes of practice, frameworks and ethical standards. The users of service can assess shape to the service delivery with the help of using their feedbacks or reviews and connecting expectation as well as experience of service users to policy. Affect of values on the service delivery which be viewed as line from policy values and international political by national values (Ipeirotis, Provost and Wang, 2010). All the standards provide structure of delivery of products and also values. It is necessary that firm should take care values so that staff members can do all activities in a better or effective manner.

4.3 Complexities of managing values and vision in an inter-organisational

In inter- organisational, two different firms are work together on achieving the common target. So, their vision and values both are different from the each other. From this, many some complexities are arise like staff members will be confuse that they follow vision and values of which organisation. In addition to this, from this kind of confusion, sometimes conflicts are arise and it affect values of those business firm which are sharing information as well as working in the partnership. So, it affects on profitability along with the productivity of business firm in negative manner.

Task 5

5.1 Distinguish between end users of need, want and expectation

End users of services have their different perception regarding the activities which are provided by care homes. They have different perceptions which are classified as per their need, want and expectations. Their is significant difference in all the three terms. In respect of care setting operations the difference between the need, want and expectation is defined below:

End-users need: In respect of care setting, the need of end user is availability of all basic medical equipments which ensures safety of their health at initial level (José Tarí and Molina-Azorín, 2010).

End-user wants: Their wants in respect of care setting is to availability of new and modern medical equipments from which they ascertain optimum care facilities.

End-user expectation: Their expectation is development of multi facility care home where all facilities are present at one centre.

5.2 Feedback collection from service users

Feedback collection is importance aspect which helps to understand about their actual views regarding the existing services of NHS. Primary sources is effective method which helps to collect the data from service users. This process of feedback collection has large number of importance for NHS which are mentioned below:

  • Helps to understand the actual issues which are present in care home
  • Implementation of new medical equipments for bring effectiveness in their operations

The different information which is collected from feedbacks are:

  • Number of people with complex health needs (Kim, Kumar and Kumar, 2012).
  • Poor coordination which persist in their current services
  • Need for development existing infrastructure.

5.3 Service environment, responding to needs and demands

The three different components which are included in service environment are:

  • Internal: This will includes staff, resources and present facilities which are need to control by the manager for effectively respond towards the need of service users.
  • Near: This will includes service user, contractors, suppliers, competitors whom are having the influence over the functions. Need to manage effectively to reduce their influence.
  • Far: External factors like social, technological, economic, environment, political factors etc. which have adverse impact upon acre facilities. Effective management helps to bring changes as per their needs (Kneese and Bower, 2013).

Task 6

6.1 Involve service users in the planning of services

There is huge importance of involvement of service user regarding planning about existing services. This will provides the opportunity regarding development of their services as per their requirements ensuring optimum care services in NHS.

To ascertain the participation of service user in planning process need to create effective link with them. The process of participation is conceptualised in three different ways from which information is gathered through consultation, partnership and User led services. This can be further classified into three stages:

  • Action: This includes ascertaining their views through having effective discussions, asking questions and sharing of information.
  • Processes: This will includes their participation in decision making processes, setting of agendas and building of relationships (Lin, 2010).
  • Values: This will provides about citizens rights, inclusion, democracy, power

6.2 Support decision making

Their is huge importance of collection of appropriate evidences in effective decision making regarding different aspects. This can be defined as the process of decision making on the basis of accurate informations and evidences which helps to get effective results.

Evidence: It is based on data which presents in the form of numbers, statistics, written statements, oral statements, photographs, videos, letters/emails, papers/report etc. All such documents works as supporting material in decisions, treatments, claims, strategies and policies framed by care home. It provides the opportunity regarding development of their existing services and satisfaction of the needs of visitors.

6.3 Research approaches when planning consultation

While the Care home like NHS plans about the collection of information with services users and wants to consult with them for improving their existing services need to adopt different research approaches which assist them in such functions.

Such research approaches which are related to planning and consultation are classified into two types (Papp, 2014). One method is about role of the service user in research process and another method is research process designed by Care home. Such approaches are further classified into different methodologies which are known as quantitative, qualitative and mixed methods. Different approaches of research are used according to the information which is required to collect from service user. It helps in attainment of maximum output through planning of such strategies.

Task 7

7.1 Planning frameworks and business planning

Business planning: It is the duty of the manager is is to make effective plans regarding the future activities for effective operation of health and social care service. It is considered as written document which provides the information about business functions. The different aspects which are covered under business plan includes objectives, strategies, financial forecast etc. It helps to provide direction to staff members and bring clarification among their vision for accomplishment of objective through determination of problems.

Planning frameworks: It is high level strategy which helps in setting out the future course of actions (Sadikoglu and Zehir, 2010). It provides the opportunity regarding effective guidance of staff members for attainment of sustainable growth.

7.2 Accountability in health and social care

Accountability is related to responsibility which attached with the manager of care setting is to provide adequate health and social services as per the requirements of patients. This will brings an obligation upon the manager is to effectively manage the different functions and if any discrepancies are present then liable for such action. All the health care home like NHS are accountable for fulfilment of the different regulations which are provided by government to ensure proper safety of patients at care home.

They are responsible for the performance of their staff and optimum utilisation of resources for achievement of desired results and other functions are defined below:

  • Identification of risks associated with work
  • Providence of procedure which are required to follow by staff
  • Taking actions on faults

7.3 Responsibility from assessing and managing risk

In all health care homes, it is the duty of manager is to effectively assess and manage the risk which are present while performing their different functions (Sallis, 2014). In this regard, manager of NHS has the duty is to ensure that all the staff members have the appropriate knowledge regarding resources which helps in taking care of themselves and other in care home in more significant manner. This function required to performed on regular basis.

The second objective of the manager after assessment is their effective management. In this regard, the different functions of manager includes:

  • providence of effective procedures which are need to adhere while performing their functions.
  • All safety equipments are placed at their right places
  • Taking strict actions on hazardous activities (Vanichchinchai and Igel, 2011).

Task 8

8.1 Quality in services

Quality is a term used in the all kinds of business firms in context to high quality, poor, low, excellent quality and also control of quality. It is the responsibility of every business firm to provide better and effective quality of services as well as goods to people which can satisfy their needs. In context to NHS organisation, quality is concerned to a way in which individuals are treated in a better manner while using services in order to get positive outcomes. It is necessary that NHS should provide effective quality of health care services to people.

8.2 Working with standards

Under this, quality is attained through regular attention in order to putting system as well as process. In context to this,quality is concerned to set standards which reflect outcomes needed through NHS business firm. It is necessary that quality standards should be very transparent as well as clear enable staff members to know about needed and achievable outcomes. Standards require to monitored and also measurable with the available resources.

Task 9

9.1 Effective performance and managing poor performance

Team is necessary to work in a better and proper manner. In a team there are many employees working together in addition to achieve aims of firm. With all team members with work together with out arising conflict, then performance will be improved and productivity of company will also be increased in a better manner. If among the team members any type of conflict will arise, then from this performance of firm will be affected or poor. So, it is necessary for manager of NHS to manage that poor performance. In order to managing effective performance in the health care sector is to include working with the teams which have various working practices as well as concerns.

9.2 Multi-disciplinary and multi-agency working

Under this, role of NHS manager can be challenging as well as difficult when multi disciplinary and multi- agency both teams were bringing together. Their main aim is to give seamless care to the consumers or patients. They work jointly to provide better treatment to patients but the aims and objectives of both are different (Zehir and et. al., 2012). So, it is necessary that firm should provide training to staff.

9.3 Systematic plans to meet training and development requirements

A better plan is helpful to meet the development and training needs which start with analysis of training requirements. In addition to this, it is systematic way to determining needs of trainings and also collect accurate data from team members or people through questionnaires, discussion with employees, interview etc. The main focus of training and development is to developing knowledge and core competencies of employees in order to increase their performance.

Task 10

10.1 Stages of change process

Stages of change process:

Stages of the change covers various tools which are: pre-contemplation, Contemplation, preparation, Action, maintenance and Relapse. These all are defined in details.

Pre-contemplation: Under this, people can't think about the changing and no one is not interested in any kind of assistance. People needs to defend their existing bad habits

Contemplation: Under this, people are using rational thinking of their bad habit and they spend more time about the thinking about their issues (Agus, 2011). However, they needs to adopt to consider possibility for changing.

Preparation: Here, people needs to make commitment to form a change.

10.2 Improvement and change

For understand change and improvement, there is a need of proper planning process of project like managing staff and service improvement to give experiential learning. It is necessary that project should be better and effective. In addition to this, managers are responsible to provide skills, knowledge and experience by which learning will be taken place. It is necessary that learner should be confident about their work (Bergman and Klefsjö, 2010).

If your dream is to get top grades, get a rewarding assignment service from us.

Brilliant Assignment Services
Toll Free: +61 879 057 034
Order Now »


It has been concluded from the above project report that an organisation can achieve growth and success in competitive environment only when they have an effective management who has sufficient skills and abilities to make profitable and quality decision and manage all activities in order to maintain a desired level of excellence. There are different motivational theories which need to be applied by management of NHS with a motive of encouraging workers to work in team and improves their quality of work as well. Total quality management, Six Sigma etc. are some quality management approaches which need to be adopt in order to improve health related services so as to maximise the level of satisfaction of customers.


  • Agus, A., 2011. Enhancing production performance and customer performance through total quality management (TQM): strategies for competitive advantage.Procedia-Social and Behavioral Sciences.24. pp.1650-1662.
  • Bergman, B. and Klefsjö, B., 2010.Quality from customer needs to customer satisfaction. Studentlitteratur AB.
  • Bon, A.T. and Mustafa, E.M., 2013. Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework.Procedia Engineering.53. pp.516-529.
  • Fürber, C. and Hepp, M., 2010, May. Using SPARQL and SPIN for data quality management on the semantic web. InInternational Conference on Business Information Systems(pp. 35-46). Springer, Berlin, Heidelberg.
  • Goetsch, D.L. and Davis, S.B., 2014.Quality management for organizational excellence. Upper Saddle River, NJ: pearson.
Download Full Sample
Most Downloaded Samples
  • Unit 3 Manage Operational Plan Assignment

    Type: Assignment I

    Published: 26 May ,2020 I


    INTRODUCTION In this competitive world, many company has to manage the operational criteria and thus working according to operational plan can help firm to attain their goals and objectives in effective way (Nikkilä, Seilonen and Koskinen, 2010). Moreover, it is quite necessary to handle the...ReadMore

    View or Download
  • BIZ102 A Developing Manager

    Type: Assignment I

    Published: 26 May ,2020 I


    INTRODUCTION Travel and Tourism plays a vital role in hospitality sector. It provides many extra facility in heritage, cultural, and sports tourism. The main aim of its sector is to develop and promote tourism, improve and expand its tourist product to help in employment generation and economic...ReadMore

    View or Download
  • HNBS 301 Coursework Food & Beverage Operations Management Level 5 HND in Business Management Level 4

    Type: Assignment I

    Published: 26 May ,2020 I


    INTRODUCTION There are several aspects in management of the several operations related to food and beverages of the company or hotel. For success of certain hotel, it depends upon effective implementation of several factors that are involved in the planning and delivery of services. The following...ReadMore

    View or Download
  • Unit 5 Management of Technology Level 4

    Type: Assignment I

    Published: 22 May ,2020 I


    1. INTRODUCTION Technology has become important in the fast life of today. It is technology, which has sped up our lives, it is technology, which has brought distant locations closer and made the world a smaller place to live.In the modern era, and companies always try to enhance efficiency level...ReadMore

    View or Download
  • Unit 2 Management Theories Level 5 HND Diploma Business

    Type: Assignment I

    Published: 15 May ,2020 I


    INTRODUCTION Learning and communication are the two most important factors which are included during time of education and training. There are many theories and principles that are involved in the process of learning, communication, training and if there is any area of specialisation then as well....ReadMore

    View or Download
Avail Professional Academic Writing Help

If the samples impressed you and you want to place an order with us just submit your queries with us and place your order.

Chat With Expert
Our Salient Features
  • Original Documents
  • Pocket Friendly Services
  • Money Back Guarantee
  • Rigorously Checked Documents
  • Delivery on Promised Date
  • Round the Clock Availability
View All Features
Our Experts
  • Hire HRM Assignment Writer

    Terry Oar My experience in Human Resource Management has all Hire Me

  • Jason Meredith-Chartered Accountants

    Jason Meredith I have ample experience in writing effective acade Hire Me

  • Ryan Gowan- Fashion and Textiles Writers

    Ryan Gowan The students normally face issues with the academi Hire Me

Don't Miss Our Special Offers
Free Inquiry
IAH AU whatsapp