It is important to manage the quality in the health sector so that the healthy life of people is ensured. The organisation chosen is Royal United Hospital which is situated in the UK.
- Provide an understanding of the different perspectives of the quality of health and social care.
- What are the strategies for the achievement of quality in health and social care.
- Evaluate the policies, system, and procedures in the health and social care service.
- What are the methodologies for evaluation of the service quality in the health sector.
Health and social care is one of the biggest care service provider industry. The main motto of this is to ensure people a healthy life. Effective quality of health and social care is very necessary in order to provide the best health care services to their users. So in order to increase the standard of health and social care, it is essential to improve the effective quality of this sector. The following principles, guidelines and procedures are needed to followed to improve the services toward their users. The Royal United Hospital is taken here with the consideration of different perspective, strategies to improve its quality(De Jongh, Gurol‐Urganci, Allen and .et.al, 2016). Apart from this evaluation of quality, systems, polices related with health and social care will be disused here.
Different perspective of managing quality in health and social care
Social and health care services are connected with various stake holders who have their own opinion regarding the quality of services. The satisfaction for stakeholders means the quality of services. The perspective of quality of any service is depended upon the way of thinking, the experience got by a particular health care. Negative and positive perspectives are created by the dignity of users that are maintained by giving them good services and respect. It's all about the user satisfaction with their dignity. The good way of treating them will create a positive perspective towards the concerning health and social acre(Carayon,Wetterneck, Rivera-Rodriguez and .et.al., 2014).
Other stakeholders of social and health care are doctors and nurses. Theses are the main bodies of hospitals who are here to provide treatment and cares to the patients. Their services towards patients will always encourage their health quality. These professionals have skills to utilize all the instruments and media through which they can give their best. Professionals are the closest people to patients and their good behaviours and respect towards them is the main key to maintain positive perspective of a hospital. So it is necessary to analyse all the prospectives to enhance the good quality of The Royal United Hospitals.
Apart from this, there are also another stakeholder that is known as Quality Commission Care whose work is to make difference between the standard and local running health and social care trusts. Their main perspective to improve the quality of different professional that are engaged in health care facilities operations. They look after for the good qualities, services and the availability of medical facilities within hospitals. The monitoring process of general physician, surgeons and another doctrinal categories are done to increase the effectiveness of quality. According to investigation report it was found that the personal and the medical records are not maintained properly by the nursing staffs of The Royal United Hospitals. The hospital authority is taking many steps to enhance the quality of this hospital. The Royal United Hospital is good in beginning, but it starts to decrease its services quality gradually. So it is necessary to maintain it so a positive user perspective can be maintained(Batterham, Hawkins, Collins, Buchbinder and.et.al., 2016).
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The external agencies or bodies are the regulatory bodies that hold the health and social care system with their different professional powers. This also include the third parties with statutory regulations power over NHS Trusts. Theses external agencies follow the inspection policies to analyse the standard of hospitals. National Confidential Inquiries inspect the patients that how are they being treated by health paraprofessionals. Apart from this these findings are transferred to the Board that decide the well or good services of concerning Trusts. Works like Routine check up, annual maintenance, external audits are undertaken by them. NICE guide line are followed y them to enhance the good quality practices. The chief Executive officer is responsible for the process of managing and responding to the external agency, inspections, accreditation and implementation of laws for the best practices.
National Institute of Clinical Excellence is the eternal body that encourages the guidelines related with different health issues and try to prevent it.
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The poor quality of hospitals are caused due to may reasons. Hospital organisation is a complex process, the quality of this can not be enhanced by only department. They have to work together honestly. The poor quality services have changed the temperament of stakeholders. There are many services for that charges are taken by patients, these poor activities always damage the perspective of an organisation. The problems are occurred due to lack of opinion and attitudes toward their works. Bad response of professional like doctors and nurses along with the management team may result the poor quality. But it's a matter of shame that poor qualities services are provided by such a big hospital. For example it can be accounted here, the dehydration records of patients are not maintained properly in The Royal United Hospital. The records that are maintained show the lack of fluid intake in few of patients. In order to maintain the stability in stakeholders the inspection and pr